For Jen II Vetscan Fuse and Vetscan Hub connected models, please follow the instructions below to perform the upgrade via over-the-air push.
For Jen II Vetscan Fuse and Vetscan Hub connected models, please follow the instructions below to perform the upgrade via over-the-air push.
Tip: This update can take up to 20 minutes to complete. Please do not move the analyzer while the update is in progress
On the Home screen, touch the following icons in this order.
Place the CD-ROM in the CD drawer. Follow the on-screen prompts.
Tip: The Vetscan VS2 Analyzer CD drive is
located in the back of the analyzer.
DO NOT remove the CD or
turn the analyzer off during the software
update. This could damage your analyzer and
disrupt the process, resulting in delayed
operation.
Software update complete!
The analyzer will automatically reboot itself and resume normal operation once the update has been completed.
This is a mandatory software update and is required for optimal use of your Vetscan VS2. Important performance enhancements are included with this software update.
This software update includes enhancements such as Vetscan Hub-VS2 auto-discovery, fan noise improvements, language expansions, and performance and usability improvements.
Depending on the number of patient records stored on your Vetscan VS2, it can take up to 20 minutes to complete. We strongly recommend updating your Vetscan VS2 outside of busy clinic periods or normal operating hours (such as overnight or early morning).
If you haven't received a CD by late March, please call 888-963-8471 or e-mail DxSupport@zoetis.com and provide us with the correct mailing address and a new one will arrive shortly.
Our support team is available 24 hours a day, 7 days a week, please contact us at 888-963-8471 or e-mail DxSupport@zoetis.com for further assistance.
Please call us at 1-888-963-8471 Option 5 or email DxSupport@zoetis.com and we will answer any additional questions or concerns.
